At Silver Mahal, we strive to provide you with a smooth and efficient shopping experience. Below are the details of our shipping policy to help you understand how we handle your orders:
Processing Time:
1. All orders are processed within 1-3 business days after receiving your order confirmation. Please note that we do not ship on weekends or public holidays.
2.Customized or personalized items may require additional processing time. This will be communicated to you at the time of purchase.
Shipping Methods and Delivery Times:
1.We offer standard and express shipping options. Delivery times vary based on your location and the shipping method selected at checkout.
2.Delivery times are estimates and may be subject to delays due to factors beyond our control, such as weather conditions or carrier issues.
Shipping Rates:
1.Shipping costs are calculated at checkout based on the weight of your order and your delivery location.
2.Free standard shipping is also available for some products.
Order Tracking:
1. Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package.
2.You can also track your order directly through shipping provider website under the "Track Order" section.
Delivery Issues:
1. If your package is lost or damaged during shipping, please contact us immediately at 03130016396. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
2.Please ensure that the shipping address provided is accurate. Silver Mahal is not responsible for orders delivered to incorrect addresses provided by the customer.
Delayed or Lost Shipments:
1. While we strive to deliver your order within the estimated time, unforeseen delays may occur. If your order has not arrived within the expected delivery window, please contact us, and we will assist in locating your package.
If you have any questions or concerns, please do not hesitate to contact us. We are here to help!
Thank you for shopping with Silver Mahal.