At Silver Mahal, we take pride in the quality of our products and want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
Eligibility for Refunds:
1. To be eligible for a refund, items must be returned in their original condition, unused, and with all original packaging and tags intact.
2.Refund requests must be made within 7 days of the purchase date.
3.Customized or personalized items are not eligible for refunds.
Refund Process:
1.Approved refunds will be processed to the original payment method within 7-10 business days.
2.Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the item was received damaged or defective.
Non-Returnable Items:
1.Items that have been customized or personalized.
2.Items that are damaged, worn, or show signs of use.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Note: We reserve the right to refuse returns that do not meet our refund policy criteria.
If you have any questions or concerns, please do not hesitate to contact us. We are here to help!
Thank you for shopping with Silver Mahal.
