At Silver Mahal, we want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we offer a straightforward return policy.
Eligibility for Returns:
1. Item Condition: The item must be returned in its original, unworn, and unused condition. We cannot accept returns if the item shows signs of wear or damage.
2.Original Packaging: Please ensure the item is returned with all original packaging, including any tags, boxes, or pouches that came with the purchase.
Return Process:
1.Time Frame: Returns must be initiated within 3 days of the purchase date.
2.Return Authorization: Please contact our customer service team at +923130016396 to obtain a Return Authorization Number (RAN). This number must be included with your return.
3.Shipping: The customer is responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure your return is safely received.
4.Inspection and Refund: Once we receive your return, our team will inspect the item to confirm it meets our return criteria. If the item is in acceptable condition, we will process your refund within 7 business days.
Non-Returnable Items:
1.Items that have been customized or personalized.
2.Items that are damaged, worn, or show signs of use.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Note: We reserve the right to refuse returns that do not meet our return policy criteria.
If you have any questions or concerns, please do not hesitate to contact us. We are here to help!
Thank you for shopping with Silver Mahal.
